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Terms and Conditions

Copyright: all content appearing on this Web site is the property of the respective product manufacturer and copyright owner. Middleware Associates is offering product information as a service to its customers and is not responsible for the accuracy of product information.  Middleware Associates takes every measure to ensure the accuracy of product information and lists the manufacturer’s name with every product so that the purchaser can contact the manufacturer or the manufacturer’s web site to confirm product information. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the documents are used for informational purposes only, and (2) any copy of the documents (or portion thereof) includes the copyright notice of the respective manufacturer.

Use Of Site: this site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice.  Middleware Associates reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Middleware Associates believes that customer conduct violates applicable law or is harmful to the its interests.

Privacy Policy

Collection of Information: we collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology: this Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information: we may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security: your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Shipping & Delivery: Middleware Associates ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Middleware Associates may be able to ship merchandise to Canada and Mexico, as well as most European (EU) locations on special request. All requests for international shipments must be made by phone call or email. The risk of loss and title for all merchandise ordered on this Web site pass to You when the merchandise is delivered to the shipping carrier.

International Shipping and Delivery: customs and import duties for International orders are the full responsibility of the purchaser once the goods meet their destination port of entry. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of the products ordered from this Site.  Middleware Associates is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Sales Tax: Middleware Associates, LLC. is a Tennessee registered company and therefore, in accordance with the laws of the State of Tennessee,  Middleware Associates must charge sales tax for merchandise ordered on this Web site where the destination address is within the State of Tennessee. Middleware Associates may also be lawfully responsible for collecting sales tax in other states if the product manufacturer has a registered office in the respective state. If You are purchasing products for resale, please submit your State Resale Tax Certificate to  Middleware Associates.   Middleware Associates may forward a copy of your certificate on to the product manufacturer so that You do not have to pay Sales and Use Tax for products you are purchasing through this Site.

Warranties: the Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Middleware Associates makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements.  Middleware Associates SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Middleware Associates BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. -- OR Depending on State -- The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by  Middleware Associates. The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied.  Middleware Associates is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Middleware Associates. The inclusion of material on this server does not imply any endorsement by Middleware Associates, which makes no warranty of any kind with respect to the subject matter of the server materials advertised. A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Middleware Associates tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Return Policy: You may purchase merchandise from this Web site by using any one of the payment options listed. Middleware Distribution reserves the right to change its payment procedures at any time without prior notice to you. Any hardware material may be returned within 30 days of the shipment date, however Middleware Distribution charges a 30% restocking fee on all hardware. The hardware returns must be in original packaging with all accessories and paper documentation. If this is not the case, no refund will be approved and the purchaser will be responsible for shipping the returned product(s) in both directions. All software sales are final and cannot be refunded due to the amount of support required to help the customer through the initial setup. The software non-refund policy may be waived if agreed upon in writing before the sale.

Sales Support Hours: Customer service is available as defined on the Contact Us page of this Web site. Generally we are available by telephone Monday through Friday 9:00 am to 5:00 pm United States Eastern Standard Time (Greenwich Mean Time less 5 hours).

Miscellaneous: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Site are available to all persons or in all geographic locations or jurisdictions. Middleware Distribution and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Site is void where prohibited. GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Middleware Associates, LLC. shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury. These Terms and Conditions constitute the entire agreement between You and Middleware Distribution with respect to this Site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between You and Middleware Distribution with respect to this Site. No modification of the Terms and Conditions shall be effective unless it is authorized by Middleware Distribution. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

support@ma-security.com.